Brooke B. Sellas – Top 100 CMA Influencer & Strategist, 2024 | Leading Social Care Consultant & Speaker | Digital CX | Social Media Listening | Horse Mom

Meet Brooke B. Sellas, an influential strategist and consultant in the realm of social care and digital customer experience. Transitioning from her initial aspiration of becoming a weather girl to becoming an entrepreneur, Brooke has carved out a notable niche in the digital marketing landscape.

Career Highlights

B Squared Media:

• Founder: Established B Squared Media, a leading social care consultancy that emphasizes authentic connections and actionable insights.
• Innovation: Pioneered the use of social listening to gather and analyze customer data, driving strategic decisions and solving client problems.
• Methodology: Advocates for a “Think Conversation, Not Campaign” approach, fostering genuine engagement with audiences.

Notable Achievements:

• Top 100 CMA Influencer & Strategist: Recognized for her influence and strategic prowess in customer marketing and advocacy.
• Social Media Expertise: Developed successful social media revenue streams and managed significant social media pitches, including winning and managing a pitch for her father’s company.

Expertise

Brooke’s extensive experience spans various aspects of social media and digital customer experience. Her expertise includes:

• Digital Customer Experience (CX): Enhancing the customer journey through effective social media strategies and listening.
• Social Media Listening: Utilizing data to derive actionable insights and improve client engagement.
• Efficiency & Processes: Building intricate processes and procedures to optimize service delivery and client satisfaction.
• Problem Solving: Known for her ability to generate genuine connections and solve complex social media challenges.

Advocacy and Inclusivity

Brooke is dedicated to helping businesses create meaningful connections with their audiences. She values diversity and actively seeks relationships with big thinkers who inspire her to expand her view.

Consulting Services

As a member of 100DollarsClub, Brooke offers her extensive knowledge and experience through personalized consulting services designed to help businesses optimize their digital customer experience and social media strategies.