Dan Gingiss – Professional Speaker | Customer Experience Expert | Keynote Speaker | Author

Meet Dan Gingiss, a keynote speaker and customer experience expert who helps companies create remarkable customer experiences that lead to word-of-mouth marketing. With over 20 years of experience as a marketing and customer experience leader at McDonald’s, Discover, Humana, and other top companies, Dan teaches businesses how to deliver experiences that customers and employees can’t wait to share.

Career Highlights

Professional Speaker:

• Keynote Speaker: Delivers engaging and actionable presentations on customer experience, inspiring audiences to make CX their competitive advantage.
• Customer Experience Expert: Empowers every employee to become The Experience Maker™, enhancing customer satisfaction and brand loyalty.

Author & Thought Leader:

• Books: Author of “The Experience Maker” and “Winning at Social Customer Care”.
• Podcasts: Co-hosts “Experience This!” and “Focus on Customer Service”.
• Media Presence: Featured in AdAge, Inc., Forbes, NBC, Chicago Tribune, HubSpot, Social Media Today, Cheddar, and CEOWorld.

Previous Roles:

• Marketing and Customer Experience Executive: Led customer experience strategies at Discover, Humana, McDonald’s, and other companies, improving customer satisfaction scores and brand sentiment.

Expertise

Dan’s extensive background in marketing and customer experience has equipped him with valuable skills and knowledge. His expertise includes:

• Customer Experience (CX): Creating memorable and shareable customer experiences.
• Public Speaking: Delivering impactful and inspiring keynote speeches.
• Customer Retention: Developing strategies to keep customers engaged and loyal.
• Customer Service: Enhancing customer service practices to exceed expectations.
• Marketing Strategy: Crafting effective marketing strategies that drive business growth.

Awards and Recognition:

• World’s Top 30 Customer Experience Professionals
• Top 50 Customer Service Experts of the Decade
• 100 Best Customer Experience & Customer Service Books of All Time
• Top Digital Marketers to Follow
• Top 50 Social Media Marketing Influencers
• Top 50 B2B Marketing Influencers

Advocacy and Impact

Dan is passionate about making marketing and customer experience great again. He focuses on providing simple, practical, and inexpensive ways to improve the customer experience, which in turn enhances customer satisfaction and brand loyalty. Dan’s energy and passion for CX are infectious, leaving a lasting impression on clients and audiences alike.

Consulting Services

As a member of 100DollarsClub, Dan offers his wealth of knowledge and experience through specialized consulting services designed to help businesses elevate their customer experience and achieve remarkable results.